Return And Refund Policy
If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return your purchase for up to 30 days from the date of purchase.
All items purchased on line through Cosmeeyes are returnable as long as they are BRAND NEW in perfect condition (ie. vial bottle not opened yet) . We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 30 days.
We will always check and make sure the lenses are in perfect condition before they are mailed out. But you are recommended to double check the lenses thru their vial bottle when you received them to make sure they are in perfect condition (ie not torned, broken).
We are happy exchange your defective lens for a new one if they are not opened yet (ie. vial bottle not opened yet).
But you will need to provide evidence of the faulty lenses (photo evidence), and return the lenses it to us for exchange.
We do not echange/refund your item due to the reason that:
- you dislike the colour after you received the item
- you accidentally teared the lenses off *if that is the case, you could purchase a single side again for half price*
- blurry vision, because the prescription is not correct *we processed your item based on what you ordered*
- you are sensitive to this brand of lenses, they irritates your eyes *this is very very rare but it is possible*
- you should always get professional advice from optometrist if you are hesitate
The product(s) will be inspected upon received. All returns must be in good condition and all original packaging must be in place for full refund to be issued. No refund will be issued if the product shows signs of use.
Our guarantee does not cover accidental damage or wear of product caused by customer.
Once we have received your return at our warehouse, We will credit you in the same manner as your original payment within 7 days of receiving the returned item.
If you need to return your purchase, Please email us.
We are always here to help, if you have questions, please email to email@example.com
We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site.
Log Files and Cookies
This website utilizes industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.
Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits. Cookies are very small text files that are stored on personal computers for reference purposes.
We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed, and a persistent cookie may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site; persistent cookies can perform such activities as storing your shopping cart items so you do not have to add to cart again as you visit our online store, and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site.
We have no access to or administration abilities over any cookies that are used by any advertisers on our site.
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Registration and Use of Personal Information
Registration is not required in order to use or access this website. However, you are required to register as a customer to perform checkout process.
If you do register, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent.
We also provide visitors to our website the opportunity to opt-in to receive communications from us. In this case, we ask the visitor for his or her email address and name. These communications will include our regular newsletter, product promotions and any other information that we feel may be pertinent to the visitor.
Again, if you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent.
We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. We are not in a position to guarantee the absolute security of your information.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.